Return & Refund Policy

Official Buyer Protection & Return Protocol for Hasqen Marketplace (https://hasqen.com)

1. 7-Day Money-Back Guarantee

At Hasqen Trusted Global Marketplace (https://hasqen.com), buyer satisfaction and trade protection are our highest priorities. All orders placed through verified suppliers on Hasqen are covered under our 7-Day Return & Refund Guarantee.

2. Eligible Reasons for Return

You are eligible to request a full return and refund under the following conditions:

• Damaged or Defective Item: Product arrived broken, torn, or non-functional.
• Incorrect Product Delivered: Received a different model, size, color, or specifications than ordered.
• Missing Parts / Accessories: Incomplete commercial order shipment.
• Undelivered Shipment: Logistics tracking indicates non-delivery within the agreed window.

3. Refund Processing Timeline

Once a return request is approved and verified by Hasqen Resolution Support, refunds are disbursed within 2 to 5 business days back to your original payment method (bKash, Nagad, or Bank Card).

4. How to Claim a Refund